Return & Cancellation policy

30-day money-back guarantee

You and your horse's happiness are the most important part for us at Equine 74.

That's why we offer a 30-day money-back guarantee for the 2kg pack of Equine 74 Gastric powder or pellets. If, for any reason, you are not 100% satisfied with this product, please contact us and you will get a replacement or a refund.

Cancellation Policy & Cancellation Form

Consumers are entitled to a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity: A. Cancellation policy Right of cancellation You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. By way of derogation, in the case of a contract for the regular delivery of goods over a fixed period of time, the withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier and indicated by you has taken or has taken possession of the first goods. To exercise your right of withdrawal, you must send us (Dietz & Consorten GmbH, Weidemoor 16, 21033 Hamburg, Germany, Tel.: +49 40 30 330 130, e-mail: c.dietz@di-co.de) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. Consequences of revocation If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. Exclusion or premature expiry of the right of withdrawal The right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract. General information 1) Please avoid damaging or contaminating the goods. Please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage. 2) Please do not return the goods to us freight collect. 3) Please note that the aforementioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal. -------------------- B. Cancellation form -------------------- If you wish to cancel the contract, please complete and return this form. To Dietz & Consorten GmbH Weidemoor 16 21033 Hamburg Germany E-mail: c.dietz@di-co.de I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) _______________________________________________________ _______________________________________________________ Ordered on (*) ____________ / received on (*) __________________ ________________________________________________________ Name of the consumer(s) ________________________________________________________ Address of the consumer(s) ________________________________________________________ Signature of the consumer(s) (only in the case of notification on paper) _________________________ Date (*) Delete as applicable.